Mental Health Awareness

The Employee Assistance Program (EAP) offers personalized support for employees and their household family members. TELUS can be accessed 24/7 confidentially. There are a variety of programs to support your mental, physical, social, and financial well-being. Everything from chatting with a professional, to templates to create documents like wills and trusts, to articles on financial planning.

How to Access:

Online one.telushealth.com or the app on all Aldridge issued cell phones

Username: aldridge

Password: eap

Phone 888-267-8126

The EAP also provides short-term counseling for up to 3 sessions per issue per year for you, your spouse/partner, and any dependent family members. Counseling sessions can assist with a wide range of concerns, including stress, anxiety, depression, grief, and many more.

What to Expect using the website:

The Telus home page gives you the option to select between family, health, life, money, and work. There are articles and self guided programs or an option to chat. If you choose the chat option, you will be asked to create an account. Once an account is created, Telus will connect you with an agent and you can begin chatting. If you choose the self guided programs, you will have the option to narrow down specifically what it is you want to focus on. From there you can select which videos or articles you feel best suit what you are looking for.

What to Expect Calling In:

When you call Telus you will be greeted with an automated message containing a series of intake questions. You will then be connected to an agent and can begin discussing what it is you called for.

Online Booking:

It’s quick, easy, and confidential to book an appointment with a counselor for individual, couples, or family counseling appointments. You can select the day and time that works best for you as well as see details about the counselors, such as gender, language, and areas of specialization, to select the counselor that fits your needs best. You can book telephonic, video, and in-person sessions through the online scheduling tool. For in-person appointments, please use the ‘chat’ feature when prompted.